![]() ![]() I tired their online chat and they just kept referring me to the settlement website even though I told them it doesn’t have an answer to this question. I tried calling customer service and wasted a half-hour on hold before I gave up. The settlement website doesn’t offer any info on what Taurus would do with your gun or how they would compensate you if there was no replacement available for your model. I read that they will inspect the pistol and if the deem it not repairable they will replace it with the current, safety enhanced model. I like it and have carried it for about five years now. With the possibility of tens of thousands of guns heading back to the company, we doubt the situation will get any better in the days and months to come. It limits Taurus’ customer liability to $30m, not including an estimated $9m payment to the lawyers who brought the suit.Ĭustomers who bought the models listed above are advised: Taurus customer service is already a bit, uh, challenging. The variation is due to the cap agreed by both sides of the lawsuit. ![]() The payments will vary up to $200, depending on how many pistols are returned. – Allow customers who bought the pistols to send their pistols back for cash payments. – Produce on-line safety training videos for those customers who bought the pistols to show them how to handle and carry the pistols to avoid dropping them and how to ship them for warranty repairs. ![]() Normal inspection and shipping fees and labor costs will be waived. If the defects can’t be repaired Taurus will offer to replace the pistol with a similar new one. – Provide an enhanced warranty to allow any owner – even if it isn’t the original owner and for the life of the pistol – to submit the handgun for inspection and repair, if possible. Under the terms of preliminary agreement Taurus must. On Thursday, a Miami federal judge approved the settlement, subject to a final judgement in January of next year. Yes, well the models are not drop-safe (a Taurus executive testified in an earlier case that the models had not been tested for drop-safe performance prior to their release to the general public). “The Taurus Companies stand by the Class Pistols and vigorously deny all allegations of wrongdoing and liability,” a notice that will be sent to customers states. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |